Capture a clear image of the Machine Readable Zone (MRZ) and whole data page
The Machine Readable Zone (MRZ) is the 2 lines of code at the bottom of the data page, made up of letters, numbers and chevrons. The MRZ contains security check digits. Your image needs to clearly include the whole of the MRZ and all information on the data page, including your photograph, in order for the TrustID service to validate it.
Avoid covering the Machine Readable Zone
Make sure nothing is covering the MRZ or your photograph, including your fingers and thumbs.
Avoid cutting off the MRZ
Make sure none of the MRZ is cut off and all characters are visible. Include all four corners of the data page in your image. A ‘border’ around your document image is fine!
Watch out for glare
Natural lighting is best. Try to avoid bright sunlight or glare obscuring the MRZ or photograph on your document.
Capture your image squarely
Putting the document on a flat surface will help. It is more difficult to read the information if the image is angled away from the camera or taken too horizontally.
Capture an Irish Passport Card
When submitting an image of an Irish Passport Card, make sure you include clear photos of both the front and the back.
