TrustID celebrates 10 years of innovation

By Sarah Croft | May 23, 2023 | News, Other

Over the last ten years TrustID has grown into a leading expert in identity document verification, a government certified Identity Service Provider (IDSP) and a trusted partner for more than 2,500 organisations.
While celebrating our 10-year anniversary and look back over our milestone achievements of the past decade.

Since our inception in 2013 following a management buyout of Trusted Terminals, we’ve worked hard to earn our position as the UK’s leading expert in identity document verification.

Continual development
We’re continually developing our growing range of services to meet evolving legislation and take advantage of technological advances. Following many years of working with office-based identity validation technology, in 2016, we launched our cloud-based ID verification service which supports remote validation through a browser. In the same year, we added additional counterfraud checks thanks to a link with the national fraud database of known fraudulent identity documents.

Two years later, we released our API which allows clients and partners to easily integrate the TrustID service into their identity verification systems. Today, we have over 60 live integrations, including with leading HR and Application Tracking Systems.

David Park, Chief Strategy Officer said “We have had a significant technology release every year, putting TrustID at the forefront of technical advances in the world of ID verification. Our in-house, UK-based development teams are constantly improving and updating our services based on our in-depth knowledge of the sector and invaluable input from our growing customer-base. Our technology has come a long way in the last ten years and the next ten look similarly exciting from a product perspective.”

Building on our firm technological foundation and reputation, other significant business milestones over the course of the last decade include our ISO27001 accreditation for information security management, first achieved in 2016. This certification demonstrates that we follow information security best practice, helping to eliminate or minimise the risk of a security breach, keep information secure and ensure compliance with data protection regulations.

Expanding our Right to Work services
In 2017, we launched our managed Right to Work service, supporting both identity document validation and eligibility assessment.

In June 2022, the company became one of the first IDSPs to be government-certified for the Digital Scheme for Right to Work, Right to Rent and DBS identity checks. Our many years of Right to Work experience means that today, we can support Right to Work checks for candidates, however they are onboarded.

In 2020, we introduced a host of new developments including links to the Home Office Sharecode checking service, a ‘guest links’ feature which helps applicants to upload their documents remotely using a one-time email access link and the introduction of facial match and liveness checks. These features further supported remote onboarding options, first launched to help organisations during Covid-19 restrictions.

2020 also saw the launch of TrustID’s ‘Expert Service’ – this unique offering is designed for customers who request a high level of forensic inspection and means 100% of documents are reviewed by our industry-leading UK-based human expert team.

A growing team
By late 2021, we’d welcomed our 1000th customer and continued growth prompted our move to larger premises in Reading in August 2022. Our 100th employee joined the company at the start of 2023 and the team continues to grow today.

Tony Machin said, “Over the past ten years, TrustID has grown into a market-leading provider of identity document validation services for the NHS, recruitment agencies, hospitality, local government, retailers and more. Today, our technology and teams help over 2500 organisations of all sizes make identity checks quickly and efficiently to deliver a great experience for new starters and enjoy peace of mind that their business is protected.”